Dragon Ball Chemical, the mobile Internet way of lean management
Guangzhou Longzhu Chemical Co., Ltd.
Management pain points:
Paper office, tedious and inefficient customer management
Longzhu Chemical's sales team writes their customers' follow-ups on a notebook every day. During the meeting, each person brought a notebook for customer communication and summary. The advantage of paper office is that the process of writing is a process of thinking and summary. However, it is really troublesome to bring a notebook when visiting customers. There are more customers and records are bothersome, and systematic management is impossible. "What's more embarrassing is that the sales manager wants to give guidance to an employee's business situation, and can't write the main points in his book like a teacher's homework assignment, so most of them are verbal, and the salesman will forget how much time has passed. Wu Guifan said.
In addition, if the sales staff did not communicate with other members of the team during the visit to the customer, the management was worried about their personal safety and at the same time whether the working hours of individual employees were reasonable.
Efficient and easy sales management for mobile work
In the process of serving customers, Huawen Technology also achieved great results with the help of work circles and T +.
Check the latest follow-up status and the manager's comments and suggestions on the mobile phone before visiting the customer. The visit will be more confident; the follow-up points will be recorded immediately after the visit. For each customer, you can set a contact reminder and use the customer housekeeper as the customer. Management is very convenient and worry-free! The sales staff of Dragon Ball Chemical reported to Wu Guifan in this way.
Starting from the experience of the management, Wu Guifan said two points: "On the one hand, we take a record of new customers and introduce the specific situation of customers in detail. At key nodes, we can easily give guidance and suggestions. On the other hand, If the customer finally cooperates with us, if there is any problem in the cooperation, we will also keep records at the customer's house. This is much more convenient than using a notebook to take notes before. There is no need to waste time in organizing notes. In addition, the customer information is Saved forever. "
For the situation in which the salesperson's personal safety and work progress could not be known before, the customer housekeeper has also been well resolved. The “visit customer” function of the customer housekeeper can sign in at the customer company's site. The management of Longzhu Chemical can understand the working status of the salesperson by checking in the time, place, and on-site photos, not to mention whether there is an unsafe situation.
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