Nature floor: using T + working circle, improve after-sales service efficiency by 32%
Nature Floor Taian Marketing Center
Management pain points:
Chaotic return and responsibility are difficult to distinguish!
The flooring industry already has a certain return rate, especially in multi-store retail and unified financial accounting. Every retailer like this has returns. The gold nanny service has established a good reputation among Tai'an consumers, and has made new breakthroughs in sales and market share! It is also because of these commitments that the problems of replacement and return have followed. Return management can be quite laborious.
For example, some customers bought the floor in store A and returned it to store B, and some customers asked the installation workers to take them directly to the warehouse. In principle, we will return the customer as long as the requirements are met, and the person who received the goods will also make records in the book, but there are too many people in the middle, and various problems will often occur, resulting in inconsistent accounting and difficult to distinguish responsibilities.
The first trick: return records in the circle, fast and not messy!
We have established an after-sales return circle that deals with after-sales services such as returns and exchanges. No matter where the customer returns, there are workers to communicate directly. When the workers get the goods, they will attach customer information, product information, return locations, refund amounts, product-related graphics, and lists to the circle and take photos. At the same time, give this return information @ to our library management, so that she can do the next inventory and cash management.
The first is that the process is smooth and fast, the second is that the specific details of the return are accurate, and the third is that the responsibility is in place, which saves time and trouble and is less prone to errors. Here!
The second trick: T + processing return documents, zero error!
After receiving the information, the colleagues in the library management will fill in the sales return form in T + sales management as soon as possible, fill in the name, quantity, price, etc. of the goods to generate a data sheet. As soon as this list is generated, the T + inventory, the amount in the current account, and the amount will be adjusted simultaneously. You no longer need to flip the notepad to find the return records back and forth, and change the inventory and current account!
Du accounting comment:
In addition to the after-sales return circle, we have also created sales and procurement circles to handle sales and procurement respectively.At the same time, in order to handle the company's business more efficiently, we have also opened T + approval and other businesses, whether it is procurement or sales, For shipment, as long as you have a mobile phone to open the work circle, click T + approval, you can go through the process for approval, and you no longer need to be affected by whether the management travels, the process goes fast, and the customer receives the goods quickly!
It can be said that with the work circle and T +, the collaborative office, resource sharing, and business processing speed of our five stores is much faster, and the efficiency of after-sales service is improved by 32%!
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